Cancellation Policy

Order cancellations are subject to the conditions outlined below. By placing an order on our website, you acknowledge and agree to this Cancellation Policy.

Order Cancellation Before Production

• Orders may be canceled within 12 hours of placement, provided that production has not yet started.

• Once an order enters production, cancellation is no longer possible, especially for custom-made or personalized items.

• To request a cancellation, customers must contact us promptly via support@pegorjewelry.com referencing order number.

Custom-Made & Personalized Orders

• Custom-made jewelry and leather items are strictly non-cancellable once production has started.

• This includes, but is not limited to, items with:

  • Custom engravings (names, initials, dates, phrases)

  • Signature uploads

  • Personalized design requests

  • Special finishes, fonts, or layout preferences selected by the customer

These items are produced exclusively upon order and cannot be resold.

Order Cancellation After Production or Dispatch

• Orders that have already entered production or have been shipped cannot be canceled.

• In such cases, the order will be handled under our Returns & Refunds Policy, where applicable.

Payment Method & Refund Handling

• If an eligible cancellation is approved, refunds will be issued to the original method of payment used at checkout.

• Cash on Delivery (COD) orders are not eligible for refunds in the event of cancellation.

• Any payment gateway processing fees, if applicable, are non-refundable.

Merchant Right to Cancel

We reserve the right to cancel an order at our discretion in the following cases:

• Payment authorization failure or suspected fraud

• Incomplete or incorrect customization details

• Inventory unavailability or production constraints

• Force majeure or circumstances beyond our control

In such cases, customers will be notified promptly, and any eligible refund will be processed accordingly.